FAQ

If you are located in Laos, you can purchase our products at Taibaan Crafts and Oon Jai Marketplace in Vientiane. If you are located in Laos, you can also check out our social media to see the latest shops carrying Made New creations. You can also contact our office for our wholesale options. hello@itsmadenew.com

Currently, we do not have an online shop. We are always growing and learning and hope to have an online shop in the future. Follow our development on social media to be the first to know when our online shop goes live.

Yes. Each recycled bag is washed in washing machine with warm water and biodegradable laundry soap. After washing, bags are hung to dry in the sun.

Never put your products in the dryer or iron them. The plastic does not do well with heat like this. Never use bleach. The Market Tote and the Pen Pouch can be washed in the washing machine with a gentle laundry soap then hung to dry in the shade. The Slim Pouch can be spot cleaned with a gentle laundry soap and hung out to dry in the shade. We do not recommend getting the zipper submerged in water due to the gold zipper tarnishing. If you have a stubborn stain, we recommend soaking the spot in some warm water and vinegar, then washing it with laundry soap and hang it to dry.